Led Zoho implementation and operation projects for over 30 companies (primarily in Manufacturing, Trading, and Residential Real Estate sectors).

Architected SFA, CRM, and ERP solutions for a Prime Market listed manufacturer.

Managed Replacement Projects (migration/re-platforming) from incumbent systems like Salesforce and Microsoft Dynamics.

Served as the Product Manager for Zoho implementation projects, providing end-to-end support from requirements definition to system operation.

Developed and delivered external Zoho training programs, designed to equip trainees with foundational knowledge, acting as the primary instructor.

Successfully integrated and deployed Zoho CRM/MA/ERP linked with client core systems, resulting in numerous successful case studies.